# elemental-labs

> Public Help Center articles for elemental-labs.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Having trouble logging in?](https://help.drinklmnt.com/en-US/having-trouble-logging-in-505760.md): How do I log in? Just enter your email, and we’ll send you a one-time passcode to access your account. The code is temporary and expires after 15 minutes for your security. If you have a Google account with the same email address you use to order LMN
- [How do LMNT subscriptions work?](https://help.drinklmnt.com/en-US/how-do-lmnt-subscriptions-work-297780.md): Subscriptions are available for LMNT Drink Mix only. You can start an LMNT subscription by selecting “Subscribe & Save” instead of “One Time Purchase” when adding LMNT Drink Mix to your cart. Once the purchase is completed, your subscription will aut
- [Do I have to sign up for a subscription to purchase LMNT?](https://help.drinklmnt.com/en-US/do-i-have-to-sign-up-for-a-subscription-to-purchase-lmnt-297782.md): Nope! Subscriptions are totally optional. If you don’t want to start a subscription, you can select “One Time Purchase” when adding LMNT to your cart, instead of “Subscribe & Save”
- [Can I get LMNT Sparkling on subscription?](https://help.drinklmnt.com/en-US/can-i-get-lmnt-sparkling-on-subscription-494346.md): Subscriptions for LMNT Sparkling are available through Amazon US. Currently, we do not offer Sparkling subscriptions on drinklmnt.com. Note that there is no price difference between the one-time purchase and the subscription purchase of the 12-packs
- [How to change flavors in your subscription](https://help.drinklmnt.com/en-US/how-to-change-flavors-in-your-subscription-297783.md): Step 1: Log into your account, and go to "Manage my subscriptions". Step 2: Click “Cancel Subscription” on the flavor you’d like to change. (Note: Canceling a subscription has the same effect as pausing it — it will not renew unless it's reactivated.
- [How to update your shipping frequency or delivery date](https://help.drinklmnt.com/en-US/how-to-update-your-shipping-frequency-or-delivery-date-505930.md): Step 1: Log into your account, and go to "Subscriptions". Step 2: Click “Edit” next to the Frequency or Date of Delivery. Step 3: Use the Drop Down Menu or Calendar to select your desired frequency or delivery date. Step 4: Click "Save". Your subscri
- [Cancel my subscription](https://help.drinklmnt.com/en-US/cancel-my-subscription-505937.md): LMNT Subscriptions can be modified at any time. If for any reason you need to cancel your subscription, you can do so by:. Step 1: Log into your account, and go to "Subscriptions". Step 2: Click “Cancel subscription” next to the Subscription you want
- [How do I update or change my payment method?](https://help.drinklmnt.com/en-US/how-do-i-update-or-change-my-payment-method-505919.md): 1. To update your payment details, you’ll first log into your account, go to "Subscriptions" then click on “Change Payment Method”.
- [Allergens: What you need to know](https://help.drinklmnt.com/en-US/allergens-what-you-need-to-know-299504.md): LMNT is not made with any of the "Big Nine" allergens (milk, eggs, wheat, soybeans, fish, crustacean shellfish, tree nuts, peanuts, and sesame). However, our current production facilities do manufacture other products that may contain allergens. To a
- [How to make LMNT's electrolyte drink mix at home](https://help.drinklmnt.com/en-US/how-to-make-lmnts-electrolyte-drink-mix-at-home-299507.md): In the many years we spent mixing electrolyte drinks at home before LMNT existed, we made many messes and had quite a few misses, but we also came up with several great recipes. If you prefer to source your own electrolytes instead buying LMNT, jot t
- [How much LMNT can I drink per day?](https://help.drinklmnt.com/en-US/how-much-lmnt-can-i-drink-per-day-299508.md): Determining how many stick packs or cans to consume daily is quite dependent on the individual. The latest science indicates consuming 4–6 grams of sodium, 3.5–5 grams of potassium, and 400–600 milligrams of magnesium per day leads to optimal health
- [When should I drink LMNT?](https://help.drinklmnt.com/en-US/when-should-i-drink-lmnt-299509.md): There are many moments throughout the day that people can benefit from drinking LMNT. Here are a few of the most common ones we hear from our community:. Test out what works best for you, and let us know! We love to hear how our community is doing.
- [Is LMNT only for people following a low-carb or keto diet?](https://help.drinklmnt.com/en-US/is-lmnt-only-for-people-following-a-low-carb-or-keto-diet-299510.md): Nope! We created LMNT to provide the best electrolyte drink mix ever. While our product is naturally low-carb and keto-friendly, LMNT is formulated so anyone can meet their electrolyte needs without adding unhealthy ingredients to their diet.
- [Will LMNT break my fast?](https://help.drinklmnt.com/en-US/will-lmnt-break-my-fast-316499.md): No, LMNT will not break your fast. Calories break a fast by increasing blood sugar and provoking an insulin response — but the significance of that insulin response depends on how many calories you consume and what they came from. LMNT contains so fe
- [What are the ingredients in each flavor of LMNT?](https://help.drinklmnt.com/en-US/what-are-the-ingredients-in-each-flavor-of-lmnt-494344.md): The ingredients for each flavor of LMNT are listed beneath the Nutrition Facts panel. You can find them for every flavor of LMNT Drink Mix and LMNT Sparkling by visiting our store and clicking “View Ingredients List.”
- [What ingredients are in LMNT Sparkling?](https://help.drinklmnt.com/en-US/what-ingredients-are-in-lmnt-sparkling-513548.md): LMNT Sparkling delivers the same zero-sugar electrolyte formulation you already know and trust. You can check out the ingredients for each flavor here.
- [How is LMNT's citric acid made?](https://help.drinklmnt.com/en-US/how-is-lmnts-citric-acid-made-301245.md): We cover citric acid in depth in this article.
- [Is LMNT's citric acid organic?](https://help.drinklmnt.com/en-US/is-lmnts-citric-acid-organic-301246.md): No, our citric acid is not organic.
- [Where and how does LMNT source its sodium chloride?](https://help.drinklmnt.com/en-US/where-and-how-does-lmnt-source-its-sodium-chloride-301304.md): LMNT’s salt (sodium chloride) is extracted and produced in Hutchinson, Kansas through an evaporated manufacturing process. This process begins with water being pumped into underground salt deposits. The water dissolves the salt, creating a saturated
- [Does LMNT use table salt, sea salt, or Himalayan salt in its formula?](https://help.drinklmnt.com/en-US/does-lmnt-use-table-salt-sea-salt-or-himalayan-salt-in-its-formula-315859.md): LMNT does not use Himalayan salt, sea salt, or table salt. These are all sources of sodium chloride (salt) and each comes with certain tradeoffs. LMNT’s salt is extracted and produced in Hutchinson, Kansas through an evaporated manufacturing process,
- [What is LMNT's refund policy?](https://help.drinklmnt.com/en-US/what-is-lmnts-refund-policy-297489.md): No-questions-asked refunds:We stand behind our products and rigorous quality controls. Try any of our electrolyte stick packs or ready to drink sparkling beverages, and if for any reason you’re not satisfied — we’ll make it right. No hassle, no hard
- [I don't like the flavor(s) I ordered. Can I make an exchange?](https://help.drinklmnt.com/en-US/i-dont-like-the-flavor(s)-i-ordered-can-i-make-an-exchange-297498.md): We’re happy to replace the product you bought with a new flavor if you bought from LMNT directly via our website or our Amazon “Drink LMNT” storefront. (We’ve seen some imposters — make sure you’re buying the real deal!). Here’s how to submit a repla
- [What is this "Give A Salt" tab on my account?](https://help.drinklmnt.com/en-US/what-is-this-%22give-a-salt%22-tab-on-my-account-316043.md): Good spotting! LMNT’s Give A Salt program allows you to nominate the individuals and organizations in your community who promote and protect the health of others. When you nominate them, we send them a salty gift of appreciation. Give A Salt is avail
- [How much does it cost to nominate someone via Give A Salt?](https://help.drinklmnt.com/en-US/how-much-does-it-cost-to-nominate-someone-via-give-a-salt-316045.md): There’s no charge to you or the Nominee for a Give A Salt nomination. Submitting a nomination doesn’t cost a thing, nor will it begin an LMNT subscription.
- [Why wasn’t my Give A Salt nomination approved?](https://help.drinklmnt.com/en-US/why-wasn%E2%80%99t-my-give-a-salt-nomination-approved-316046.md): The Give A Salt program allows anyone in the United States to be nominated once. If they have been nominated by someone already, they will not receive another package. Who else can you think of to nominate? Let’s get them some salt!
- [Will the Give A Salt order reflect in my account?](https://help.drinklmnt.com/en-US/will-the-give-a-salt-order-reflect-in-my-account-316047.md): A “Nomination” will show on the Nominator’s account under order history. The Nominee will only receive an email that includes your note of gratitude once the order has been processed, to notify them a salty package is coming their way.
- [How do I unlock access to Give A Salt?](https://help.drinklmnt.com/en-US/how-do-i-unlock-access-to-give-a-salt-316497.md): You will unlock access to the salty perk of Give A Salt following your fourth INSIDER Bundle purchase.
- [What is an LMNT INSIDER?](https://help.drinklmnt.com/en-US/what-is-an-lmnt-insider-5361864.md): You automatically become an LMNT INSIDER when you order an INSIDER Bundle (4 boxes for the price of 3) on our website.
- [What is the INSIDER Program?](https://help.drinklmnt.com/en-US/what-is-the-insider-program-316050.md): The LMNT INSIDER Program is our way of honoring and rewarding our saltiest customers.
- [Do I have to sign up to be an LMNT INSIDER?](https://help.drinklmnt.com/en-US/do-i-have-to-sign-up-to-be-an-lmnt-insider-316049.md): You automatically become an LMNT INSIDER when you order an INSIDER Bundle (4 boxes for the price of 3) on our website.
- [How to change flavors in your INSIDER BUNDLE subscription](https://help.drinklmnt.com/en-US/how-to-change-flavors-in-your-insider-bundle-subscription-505926.md): To update the flavors in your INSIDER Bundle subscription, follow these steps:
- [Do you have a referral program?](https://help.drinklmnt.com/en-US/do-you-have-a-referral-program-302484.md): Yes, we do! We love that our community wants to share the salt, so we created our "Salty Status" Referral Program. Here's how it works:. After you make your 2nd purchase of LMNT, you unlock Salty Status. This status gives you access to your own uniqu
- [How does Salty Status work?](https://help.drinklmnt.com/en-US/how-does-salty-status-work-323582.md): We love that our community wants to share the salty love, so we created Salty Status. Here's how it works:. When you buy 2 times from our website, you unlock Salty Status. This provides you with a unique referral link to share with your friends and f
- [When should my referral reward appear in my account?](https://help.drinklmnt.com/en-US/when-should-my-referral-reward-appear-in-my-account-302511.md): Your referral reward should appear in your account within 24 hours of your referral link being used to make a first time purchase. If your reward does not appear in your account within 24 hours, it's possible that the link was used incorrectly, or an
- [I referred a friend but I don't see my reward in my account!](https://help.drinklmnt.com/en-US/i-referred-a-friend-but-i-dont-see-my-reward-in-my-account-308183.md): Rewards from purchases made using your referral link should appear in your account within 24 hours of the link being used to make a first time purchase. If your reward doesn’t appear after 24 hours, it's possible that the link was used incorrectly, o
- [Where does LMNT ship?](https://help.drinklmnt.com/en-US/where-does-lmnt-ship-300617.md): We ship our Drink Mix to the United States and Canada. LMNT Sparkling is only available in the contiguous US. We have a few select distribution partners in Australia and the United Kingdom. If you would like to be put in contact with these distributo
- [How long does shipping take?](https://help.drinklmnt.com/en-US/how-long-does-shipping-take-300618.md): LMNT orders are typically fulfilled (in other words, packed up at the warehouse and prepared to ship) within 1-2 business days. Standard domestic shipping usually takes between 3-5 business days unless otherwise indicated at checkout. Standard intern
- [How much does shipping cost?](https://help.drinklmnt.com/en-US/how-much-does-shipping-cost-300619.md): Standard shipping in the domestic US is included in the cost of the product. International orders to Canada over US$100 ship for free, excluding applicable duties & taxes which will be calculated in your cart. Once your order is complete, these fees
- [How can I edit my shipping address?](https://help.drinklmnt.com/en-US/how-can-i-edit-my-shipping-address-300622.md): To update your shipping address, log into your account, and go to "Manage my subscriptions." Then select the subscription with the address that needs to be corrected, and click the “Edit” link next to the address on file. Once the information is cor
- [Do you offer express shipping?](https://help.drinklmnt.com/en-US/do-you-offer-express-shipping-300623.md): “Salty Express" shipping is available at checkout for drink mix-only orders, and pricing is dynamic based on the shipping address provided.
- [Why was I charged for shipping to Canada? My order was more than $100 USD.](https://help.drinklmnt.com/en-US/why-was-i-charged-for-shipping-to-canada-my-order-was-more-than-dollar100-usd-301242.md): International shipping to Canada for orders over $100 USD is indeed free. As you are checking out, the cost of duties and taxes is automatically added to your order, and this is not a shipping charge. Before you finish checkout, you can see this cost
- [What is LMNT's shipping policy?](https://help.drinklmnt.com/en-US/what-is-lmnts-shipping-policy-316498.md): We ship our drink mix to the US and Canada. LMNT Sparkling is only available in the contiguous US. Standard shipping in the US is included in the price of the product. Standard shipping to Canada is free for orders over $100 USD. For orders under $10