Why was I charged for shipping to Canada? My order was more than $100 USD.Updated a month ago

International shipping to Canada for orders over $100 USD is indeed free. As you are checking out, the cost of duties and taxes is automatically added to your order, and this is not a shipping charge. Before you finish checkout, you can see this cost breakdown by shipping, duties, and taxes.

However, after checkout, these numbers are rendered only under the shipping line. We apologize for any confusion this may have caused. If you believe you've been incorrectly charged for shipping, we are here to help! Please email us with the subject line "Incorrect charge" at [email protected] or connect with us via chat (available 9 am to 3 pm EST, Monday – Friday).